ICL North America Customer Account Specialist in St. Louis, Missouri

Customer Account Specialist

Tracking Code


Job Description


This posting is responsible for managing the order to invoice process for customers including timely delivery, meeting product requirements and accurate invoicing. This position will work closely with sales and supply chain departments to fully satisfy customer expectations. This individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.

Major Responsibilities/Accountabilities:

  • Enter orders received via fax, email and phone into SAP system

  • Resolve all non-technical inquiries including tracing shipments, providing prices and product availability dates

  • Resolve order and service issues by gathering and analyzing facts and data to identify immediate solutions

  • Enter Customer Feedback Reports

  • Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis and other required documentation to customers

  • Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs

  • Coordinate with shipping locations, production planners, transportation and credit to ensure seamless order transactions

  • May include export management including: handling Letters of Credit, coordinate bookings with freight forwarders and preparing documentation

  • Occasional travel to meeting with Customers and Sales Account Managers

Required Skills

  • Bachelor degree preferred

  • Minimum of 3 years of order management experience in a manufacturing environment required

  • SAP experience preferred

  • Microsoft Word and Excel skills preferred

  • Positive attitude

  • Proven oral and written communication proficiencies

  • Strong analytical and problem solving abilities

  • Attention to detail

  • Able to make timely decisions, organized, efficient and demonstrates time management skills

  • Takes owner ship of issue resolution and is willing to go above and beyond to provide high quality service

  • Strong interpersonal skills, able to work well independently and in teams

Job Location

St. Louis, Missouri, United States

Job Level


Closing Date


EEO/AA EMPLOYER/Veterans/Disabled